Ordering, Delivery & Returns.
1. How can I order from Pro-race?
Either online - click here or by telephone on +44 (0)1733 844778 or in person at our factory.
We accept Visa, MasterCard, Maestro, Switch, American Express, Delta, Solo cards, PayPal and PayPal Credit. You can also be reassured by our website payment security provided by PayPal.
At each stage of the process for orders online we will send you an email so that you are kept informed of the progress of your order. You can also add your mobile number, at the end of the order process, to be kept updated.
All prices and payments taken are in £ Pound sterling. If you are shopping outside the UK, place your order and your credit card company will convert the transaction to your own currency. please check with your card provider or bank for the exchange rate on the day of your payment for exact price in Euros, US Dollars etc. We cannot quote you currency exchange rates. for a daily exchange rate conversion calculator please click here.
2. What about TAX / VAT?
All prices listed do not include VAT. UK VAT charges will be charged at the current rate (current 20%) on all sales to the UK & EC. Non-EC countries will not be charged VAT. EC customers with valid VAT registration number please contact us.
All international deliveries may be subject to local import tax and duties and the customer is liable for these and to organise payment on them.
3. Delivery Prices
Simply continue to the checkout and add your country into the address boxes and the cost will be calculated. If your country does not appear on the list, please Contact Us.
4. How long will it take for my delivery to arrive?
We try and keep as many products in stock most of the time, but due to sales spikes or bulk orders we may find ourselves temporarily out of stock. Id so we will endeavour to quote you a realistic lead time and keep you up to date on this. In stock items will be shipped within 1-2 working days, then please allow for delivery time. Special order items are subject to an extended lead time, which will be discussed and confirmed at the time of the order.
5. How will my order be delivered?
Our carrier of choice is UPS and all delivery charges include insurance. We will forward you the tracking number as soon as your item is ready to be shipped. You can track your parcels progress online at: www.ups.com or follow the tracking number provided.
Details of standard lead times (working days) for delivery (this does not include time to process and make the order - see point 4 above):
UK - Next day
EU - 2 days
Rest of Europe - 2-3 days
USA - 2-3 days
Rest of the world - 3-5 days
All deliveries are made between normal working hours Monday - Friday and will require a signature. If for any reason there is no-one to sign for the delivery, a card will be left to advise that UPS have a parcel for you. UPS will automatically try to deliver again the following working day. If you know you will not be able to receive delivery we are happy to take an alternative delivery address (such as a work address) at the time of ordering.
6. What if I need to return anything?
You may cancel your order within 7 working days after receipt of goods and your money will be refunded fully within 30 days of return of goods. sorry, we cannot refund the delivery costs. Parts must be returned in their original, saleable condition (i.e. not run or used) and in original packaging.
Please note: We cannot refund money paid or deposits on any items that have been specially ordered for you (non-stock items) or manufactured to your specifications.
Naturally, all faulty / incorrect goods can be either exchanged or refunded at the customer's request providing the goods are returned and are in their original new condition.
7. International returns please note:
If you are returning anything to us from outside the EU you must complete a customs declaration correctly indicating that the package contains "returned goods", "INWARD PROCESSING RELIEF" or similar. If your parcel is stopped in UK customer and a charge levied, we will refuse payment and the package will be returned to you. Under no circumstances will we pay customs duty to receive back our products.
If you are returning a non-faulty item, then the cost of returning the item to us is your responsibility. The item is your responsibility until it reaches us; for your own protection, we strongly recommend that you send the parcel using a delivery service that insures you for the full value of the goods. We cannot refund returned items lost in transit.