Terms & Conditions – Pro-Race Exhaust Systems

 

Dispatch Policy


Stocked items are normally packed and dispatched the same working day where orders are placed before 14:00 hours. Items that need manufacturing are normally dispatched within 2-3 working days.

Pro-Race Exhaust Systems uses UPS, DPD and Transglobal Express for worldwide services, Royal Mail in the United Kingdom and fulfilment is subject to the terms and conditions of the particular carrier of which you will be notified at the time of dispatch.

Pro-Race does not accept liability of any lost or damaged shipments, once they have been handed over to the appointed carrier. If any problem does occur with shipping, each carrier has their own investigation procedures which must be followed, and all liability falls to the carrier as the consignment is in their care.

Of course, you are our customer and we care greatly about your order so if a problem does arise, please let us know so we can ensure that your issue is dealt with swiftly.


 

Prices and Tax.


The prices shown for the goods exclude postage and packing and VAT at the correct rate (UK EU ONLY) unless otherwise stated.

The charges for postage and packing are shown in the Checkout once you have entered the country and method of delivery and before you are asked to confirm the order.

Deliveries to countries outside of the United Kingdom may result in import duties payable on receipt of the goods. The purchasing customer is liable for these duties and you should keep an eye on your email inbox for contact from the carrier regarding this.

Items will not be delivered if duties due are not paid in full by the receiver so if your order is taking longer than expected it may be worth checking your inbox for emails relating to customs clearance and duties.


 

Cancellation and Returns

Your right to cancel an order starts the moment you place your order and doesn't end until 14 days from the day you receive your goods.  


If the goods are found to be faulty you have a right to cancel the contract, return the goods and receive either a full refund or replacement goods as long as the goods are returned in the same exact un-used condition as when they were received by you. 

If the goods are not faulty and are returned due to being unwanted we will charge a 40% re stocking fee along with all postal costs. 

Any 3rd party goods and special-order goods can not be returned for a refund. Please send an e-mail to us before you return goods, telling us that you are returning the goods and why.

Any cancellations made after order date but before despatch, will incur a 20% restocking fee as production will have begun,

Any cancellations made after despatch, will incur a 40% restocking fee as production will have been completed and delivery charges paid.

  

Warranty

This warranty provided by the manufacturer does not adversely affect the statutory rights of the purchaser against the seller and gives remedies in addition to those against the seller under the contract of sale. Claims by the purchaser, in particular for a defect on an exhaust, against the selling Pro-Race distributor remain unaffected by the warranty.
 

Pro-Race and its successors in title, warrants for exhaust trims & systems (not brackets / heat shields / other accessories) of their manufacture:

This warranty is extended to the purchaser of the exhaust only and is not valid for new owners of the vehicle/ exhaust. This warranty does not affect your statutory rights as a consumer.

12 months, without limitation of mileage, from the date the exhaust is delivered to the original purchaser by the manufacturer or authorised distributor / re-seller.

Between 13 and 36 months with a limitation of 60,000 miles, whatever comes first.

Beyond the limit of ( a) 60,000 miles and (b) 36 months, whichever comes first for the lifetime of the exhaust to the first registered owner of the exhaust or until the vehicle to which it has been affixed has been driven 100,000 miles, under the terms and conditions stated in our full warranty terms.

Lifetime warranty is extended to Stainless Steel parts only. Carbon Fibre sleeves and Powder Coated Black sleeves are applicable for 12 months warranty.


Proof of purchase will be required when submitting warranty claims.

All other goods supplied that are not manufactured by “Us” have the warranty offered by the Supplier/ Brand of said product.

This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Supplier's instructions, or any modification/ alteration or repair carried out without the Supplier's approval.

If the goods supplied to you are damaged on delivery, you should notify the Supplier in writing via e-mail within 7 working days.

If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify the Supplier in writing via e-mail, as soon as possible, but in any event within 14 days of the date you discovered or ought to have discovered the damage, defect or complaint.

Defective items will need to be returned to Pro-Race Exhaust Systems for inspection to determine the reason for failure and to decide if a repair or replacement will be necessary. No refund or exchange will be given without physical inspection of the item where it is claimed the item is defected or has failed.


The company will refund the cost of return postage up to the value of £12 (inc VAT). when reason for the return is because of an error by Pro-Race Exhaust Systems. Any return must be authorised before return.

 A copy of invoice/ receipt from your chosen courier- sent by either post or email – will be required for refund to be considered. Your refund will be made via whichever payment method was used for the original purchase. No responsibility will be taken by the company for goods sent untracked. 


If you wish to return the goods for inspection, repair or cancellation for a reason not at the fault of Pro-Race Exhaust Systems then you will be responsible for returning the goods to Us at your own cost. A delivery charge will be charged for sending said item back to a delivery address of your choice.


Confidentiality


All confidential information, including credit card details, are held securely and only transmitted in encrypted form. Customer details are not passed to third parties and are used only in accordance with the Data Protection Act.

 

Indemnity

You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site. Disclaimer: This exhaust is for race use only and has not been homologated and is fitted at the buyer’s own risk and may invalidate all warranties. The seller accepts no responsibility in the extreme unlikelihood of damage accruing to the motorcycle not covered by the manufacturers warranty as a direct result of the fitting of this exhaust. The seller accepts no responsibility of court or any action taken against the buyer as a result of this exhaust being used on a public highway.


Jurisdiction

The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.

Consumer Rights


None of the above Terms and Conditions affects your statutory consumer rights.

Pictures

Pictures are for illustration use only. As improvements are made the parts are updated.

Limitation of Liability

Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.


Subject to these terms, Pro-Race Exhaust Systems will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website and Pro-Race Exhaust Systems will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and further accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.

Subject to these terms and conditions, other than as expressly provided in these terms and conditions with respect to specific products and except for the exclusive remedies set out herein, any indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under applicable law.

Subject to these terms and conditions, Pro-Race Exhaust Systems will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent on negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any:
Economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or
Loss of goodwill or reputation; or
Special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.

Notwithstanding the above, subject to this clause, Pro-Race Exhaust Systems aggregate liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same cause.


This clause does not affect your statutory rights as a consumer, nor does it affect the contract cancellation rights of a consumer purchasing by means covered by the Distance Selling Regulations.
We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

Advice given by employee representatives of this company during telephone/Internet orders is based entirely upon information given by you, the purchaser with no inspection of any vehicle or part undertaken. As such, all advice given is indicative only and all such advice should be checked by the purchaser prior to order. Where advice is given after visual inspection by employee representatives of this company, such advice shall amount to an opinion only. Additionally, goods supplied are supplied only to correspond to the purpose or purposes for which goods of that kind are commonly supplied and not alternative uses to which they may be put. No liability for failure can be accepted by this company for such alternative use, amendment or modification.

Goods ordered by the Buyer may not be compatible with vehicles which have been modified, adapted or altered. Where goods ordered by the Purchaser are not compatible by reason of modification, adaptation or alteration, Pro-Race Exhaust Systems may accept such goods back into stock entirely at its discretion, and shall either issue a refund or credit to the purchaser except where goods are specifically ordered for the purchaser where no such refund or credit will apply.

Pictures

Pictures are for illustration use only. As improvements are made the parts are updated.

Maintenance

Clean the exhaust with a multi-purpose spray lubricant (WD-40 or equivalent) with a soft cloth. Do not use aggressive chemical cleaners. A change in the colour of the exhaust system is normal due to the high temperatures.

Sticker replacement

Replace stickers are available from Pro-race (either over the phone or Web-store). Wipe down with Alcohol (IPA) / panel wipe before replacing with the new sticker.

Repacking your exhaust


The packing material used in your Pro-race silencer will degrade over time and should be replaced from time to time. How often will depend on mileage, riding style, type of motorcycle etc. Regularly check the exhaust visually and listen for any changes in the exhaust note. Repacking kits can be purchased from Pro-race or the exhaust can be returned to use to be repacked by our professionals. Damage caused due to not repacking when needed may not be covered by warrant. All parts replaced are at Pro-race's discretion.


Accidental damage to your exhaust

If damage is caused to your exhaust a quote for the repair can be obtained by emailing some photos or sending the damaged exhaust back to our factory.

International returns please note:

If you are returning anything to us outside the EU you must complete a customs declaration correctly indicating that the package contains " returned goods", "INWARD PROCESSING RELIEF" or similar. If your parcel is stopped in UK customs and a charge levied, we will refuse payment and the package will be returned to you. Under no circumstance will we pay customs duty to receive back our product.  

Company details

 

Pro-race exhaust systems  

Unit 4

263 Oilmills Road

Ramsey Mereside

    Cambridgeshire

    PE26 2TT

  +44(0)1733 844778  

Info@Pro-race.co.uk