Full Terms and Conditions 

Dispatch Policy. 

Stocked items are normally packed and dispatched the same working day where orders are placed before 13:00 hours GMT.

Items that need manufacturing i.e. Titanium parts and Special orders are normally dispatched within 3-5 working days. If we are unable to dispatch your order within 1-5 days, please email us for information.

Pro-Race exhaust systems only use UPS services worldwide and is subject to UPS terms and conditions.

Pro-Race exhaust systems do not accept liability of any lost or damaged shipments once they have been handed over to UPS.

If any problem does occur with shipping, UPS investigation procedures must be followed, and all liability falls to UPS as the consignment is in their care. Of course, you are our customer and we care greatly about your order so if a problem does arise, please let us know so we can ensure that your issue is dealt with swiftly

Prices and Tax.

The price shown for the goods excludes postage and packing and VAT at the correct rate (UK EU ONLY) unless specifically stated.

The charges for postage and packing are shown in the Checkout once you have entered the country and method of delivery and before you are asked to confirm the order.

Delivery to European and non-European countries may result in import duties payable on receipt of the goods. You will be liable for these duties. Pro-Race exhaust systems will not pay any duties due. Items will not be delivered if duties due are not paid in full by the receiver.

The Pro-Race Exhaust Systems Guarantee.

Our exhausts are backed by a lifetime coverage on manufacture defects. We are completely committed to supporting our customers. We will, without hesitation, accept any manufacturing defect issues, as a Pro-Race customer your satisfaction is our primary focus. Our exhausts are manufactured for long term reliability, performance, and quality, as well as unsurpassed acoustic and aesthetics. We are completely confident in our products, and therefore happy to offer our support to all our customers in the unlikely event of a manufacturing defect.

You must retain your original invoice as proof of purchase.

Cookie Policy.

How and why do we use cookies?

Our website, like most, uses several cookies to improve our service for users. These cookies allow us to distinguish you from other users, which helps us to provide you with a best experience when using our website and allows us to improve our site accordingly.

The cookies we use are "analytical" cookies. They are provided by Google Analytics and allow us to recognise and count the number of visitors using our site, how they move around it and what they are engaging with most when using it.

This helps us to improve the way our website works, for example: (by ensuring that users are finding exactly what they are looking for as easily as possible). This data about your website use is not shared by Pro-Race Exhaust Systems with any third parties.

On entering our website, you are asked to agree to our use of cookies for these purposes.

Privacy Policy. 

We do NOT store customer credit card details, nor do we share any Customer details with third parties, all customer details are used only in accordance with the Data Protection Act.

We do NOT send bulk marketing emails; we occasionally send previous customers information on new products coming out only if the item is relevant to the customer.

If you do not wish to continue to receive these, simply contact us. And we will unsubscribe you.

Cancellation and Returns. 

You many cancel your order within the first 7 days after receipt of goods and your money will be refunded fully within 30 days of return of goods. Sorry we cannot refund the delivery costs.

Parts MUST be returned in their original, saleable condition (i.e. not run or used) in original packaging.

We cannot refund money paid or deposits on any items that have been specially ordered for you (non-stock items / custom work) or manufactured to your specification.

If the goods arrive and are found to be faulty you have a right to cancel the contract, return the goods and receive either a full refund or replacement goods as long as the goods are returned in the same exact unused condition as when they were received by you.

If the goods are not faulty and are returned due to being unwanted, we will charge a 40% re-stocking fee on all titanium products and 25% re-stocking fee on all stainless-steel products along with all postal costs.

 

International returns:

If you are returning anything to us from outside the EU, you MUST complete a customs declaration correctly indicating that the package contains (returned goods)- (inward processing relief) or similar. If your parcel is stopped in UK customs and a charge raised, we will refuse payment and the package will be returned to you. Under no circumstance will we pay custom charges to receive our products back.

If you are returning a non-faulty item, then the cost of returning the item to us is your responsibility, PLEASE NOTE: the item is your responsibility until it reaches us. For your own protection we strongly recommended that you send the goods using a delivery service that insures you for the value of the goods. We cannot refund any returned items lost in the post.

Indemnity

You agree to indemnify us against any claims, losses, liabilities, damages, and expenses (including legal fees), arising out of your use of this site. Disclaimer: This exhaust is for race use only and has not been Homologated and is fitted at the buyer’s own risk and may invalidate all warranties. The seller accepts no responsibility in the extreme unlikelihood of damage accruing to the motorcycle not covered by the manufacturer’s warranty as a direct result of the fitting of this exhaust. The seller accepts no responsibility of court or any action taken against the buyer because of this exhaust being used on a public highway

Jurisdiction

The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.

Consumer Rights

None of the above Terms and Conditions affects your statutory consumer rights.

Pictures

Pictures are for illustration use only. As improvements are made the parts are updated.

Declaration

We declare that these products are manufactured, originate, and are shipped 100% from our factory in the United Kingdom.