Cancellation and Returns.
You many cancel your order within the first 7 days after receipt of goods and your money will be refunded fully within 30 days of return of goods. Sorry we cannot refund the delivery costs.
Parts MUST be returned in their original, saleable condition (i.e. not run or used) in original packaging.
We cannot refund money paid or deposits on any items that have been specially ordered for you (non-stock items / custom work) or manufactured to your specification.
If the goods arrive and are found to be faulty you have a right to cancel the contract, return the goods and receive either a full refund or replacement goods as long as the goods are returned in the same exact unused condition as when they were received by you.
If the goods are not faulty and are returned due to being unwanted, we will charge a 40% re-stocking fee on all titanium products and 25% re-stocking fee on all stainless-steel products along with all postal costs.
If you are returning anything to us from outside the EU, you MUST complete a customs declaration correctly indicating that the package contains (returned goods)- (inward processing relief) or similar. If your parcel is stopped in UK customs and a charge raised, we will refuse payment and the package will be returned to you. Under no circumstance will we pay custom charges to receive our products back.
If you are returning a non-faulty item, then the cost of returning the item to us is your responsibility, PLEASE NOTE: the item is your responsibility until it reaches us. For your own protection we strongly recommended that you send the goods using a delivery service that insures you for the value of the goods. We cannot refund any returned items lost in the post.