Frequently asked questions
General Information
All orders and delivery timescales are subject to product availability.
What couriers do we use
The main couriers we use are Royal Mail & DPD who offer a tracked delivery service as standard. These couriers are fully integrated with our internal IT systems which means you will receive an email/text with your tracking details as soon as your parcel is despatched. We may use other couriers or postage companies at our discretion without prior warning or consent. Collection from our Cambridgeshire based factory is also available. Please note: The delivery postcode and contents of the order will determine which delivery methods are available at checkout. A signature is required for all deliveries from Pro-Race exhaust systems.
Dispatch timescale
All our exhausts are hand made to order, although we do produce some stock this is not a guarantee. Providing goods are in stock, and we have received payment in full, we endeavour to dispatch orders on the same day providing the order is place before the specified cut-off time (1 PM Monday – Thursday (10:30 AM Friday). if the order is not is stock please see the displayed lead-times on the product page for guidance.
Delivery timescale
A delivery time will be indicated to you upon checking out. We offer multiple delivery methods. Delivery times are estimates and commence from the date of dispatch, not the order date. Please note that once a parcel is despatched from our factory it is beyond our control, as we rely on third party couriers to delivery your items on time. Due to this, we cannot guarantee delivery times regardless of which delivery method is used.
Shipping Costs
Shipping costs are determined from the contents of your basket and the delivery destination. To find out the carriage charge for your potential order, simply add all of the items to your basket and then proceed to the basket page. Once on this page, there is the option to estimate delivery charges. Please enter the destination country, region and post/zip code. You will then be provided with all of the available delivery methods.
To check on the progress of your exhaust
You should be able to check on the website and see what stage of manufacture your system is at, we will update these daily to keep you up to date with how your system is coming along. However if you'd like a little more information all you need to do is get in touch and we'll get our team in the office out of there comfort zone and into the workshop to check on the progress of your exhaust system. We'll update you and give you an estimated dispatch date upon request. Please have your email subject as: Order **insert your order number** progress request.
You can track your package simply by going to the chosen couriers website your item was sent with using the tracking number that is sent to you via email once the order has been completed and shipped. If however the system isn't yet complete or shipped, it's likely still being processed or manufactured and you're welcome to get in touch with us via email, message or telephone to find out the status of your order.
Sooner rather than later please!
If your exhaust is still in the manufacturing phase then there is a chance that we can modify your order. Changing the sleeve, colour or adding or removing mesh. But if this is something you want to do or you're even unsure about or have questions, please get in touch ASAP and we'll get the order amended or assist you as best we can!
When goods are imported into a different country or customs territory, there can be a charge applied called 'Customs Duty' that is charged by the local customs authority where the goods are being imported into.
If Customs Duty is required by your territory, you'll be responsible for paying it to the authorities. Whether Customs Duty is payable, and by how much, depends on your countries specific regulations.
If you do have to pay Customs Duty though, the amount payable is usually calculated based on the value of the goods and the type of goods being imported.
All international deliveries will NOT be charged UK VAT, but may be subject to local import tax and duties including VAT in the EU and the customer is liable for these.