Where is my product?

You should be able to check the progress of your product on our website to see what stage of manufacture your product is at, we update these daily to keep you informed on how your product is coming along. However if you'd like a little more information all you need to do is get in touch and we'll get our man in the office out of his comfort zone and into the workshop to check on the progress of your exhaust system. We'll update you and give you an estimated dispatch date upon request. Please have your email subject as: Order **insert your order number** progress request.

How do I track my order?

You can track your order via the UPS website using the tracking number that is sent to you via email once the order has been shipped and completed. If however the product isn't yet complete or shipped, it's likely still being processed and you're welcome to get in touch with us via email, message or telephone to find out the status of your order.

Can I change my order?

Sooner rather than later please! If your product is still in the manufacturing phase then there is a chance that we can modify your order, such as; changing the sleeve, colour or adding/removing mesh. But if this is something you want to do or you're even unsure about or have questions, please get in touch ASAP and we'll get the order amended or assist you as best we can!

Are there import duties?

When goods are imported into a different country or customs territory, there can be a charge applied called 'Customs Duty' that is charged by the local customs authority where the goods are being imported into.

If Customs Duty is required by your territory, you'll be responsible for paying it to the authorities. Whether Customs Duty is payable, and by how much, depends on your countries specific regulations.

If you do have to pay Customs Duty though, the amount payable is usually calculated based on the value of the goods and the type of goods being imported.

All international deliveries will not be charged UK VAT but may be subject to local import tax and duties including VAT in the EU and the customer is liable for these. However, UPS complete all import paperwork and calculate and handle all duties payable. UPS will then contact the receiver for payment and the customer can pay them directly.

Please refer to our Cancellations, Returns and Import page for additional guidance.

How much is shipping?

The cost of shipping will vary from place to place, so your best option is to proceed through to the checkout. At which point you'll be given accurate shipping costs to your address direct from UPS.