Privacy policy

Last updated: 24 October 2026

Pro-Race Exhaust Systems Ltd respects your privacy and is committed to protecting your personal information. This policy explains what information we collect, why we use it, who we may share it with and your rights.

1. Who We Are

Pro-Race Exhaust Systems Ltd is responsible for the personal information we process about you.

Address:
Pro-Race Exhaust Systems Ltd
Unit 3, 263 Oilmills Road
Ramsey Mereside
Cambridgeshire
PE26 2TT
United Kingdom

Email: info@pro-race.co.uk

If you have any questions about this policy or how we use your information, please contact us using the details above.

2. Information We Collect

Depending on how you interact with us, we may collect:

  • your name, address, email address and telephone number;
  • billing and delivery information;
  • details about your orders and purchases;
  • vehicle and product information;
  • warranty or guarantee registration information;
  • information you provide when contacting us;
  • marketing preferences; and
  • technical information about how you use our website, such as your IP address, device/browser information and website activity.

We may also receive information from third parties, for example where an authorised Pro-Race dealer registers a product for you or sends us your delivery details to fulfil an order.

3. How and Why We Use Your Information

We only use personal information where we have a lawful reason to do so.

We may use your information:

  • To process and fulfil orders, including taking payment, arranging delivery and contacting you about your purchase. This is normally necessary to fulfil our contract with you.
  • To provide warranties or guarantees and maintain relevant product registration records. This may be necessary to fulfil our contractual obligations or legitimate business interests.
  • To respond to enquiries and provide customer service.
  • To meet our legal obligations, including accounting, tax and other regulatory requirements.
  • To operate, secure and improve our website and services, where permitted by law.
  • To send marketing communications, where we have your consent or another lawful basis to do so. You can unsubscribe from marketing at any time.


4. Cookies, Analytics and Advertising

We use cookies and similar technologies to operate our website and, where permitted, understand how visitors use it and measure the effectiveness of our advertising.

This may involve services such as Google Analytics and Meta advertising technologies.

Where consent is required for non-essential cookies or tracking technologies, these technologies should only be used in accordance with the choices you make through our cookie consent system.

More information about the cookies and similar technologies we use is available in our Cookie Policy.

5. Who We Share Information With

We may share personal information with trusted service providers where necessary to operate our business and provide our services. These can include:

  • payment processors, such as Shopify and PayPal;
  • delivery and courier companies;
  • website, hosting and IT service providers;
  • email and marketing service providers, such as Mail Chimp;
  • analytics and advertising providers, such as Google and Meta; and
  • professional advisers, regulators, authorities or law enforcement where required or permitted by law.

We only disclose information where there is an appropriate reason for doing so.


6. International Transfers

Some of the companies that provide services to us may process information outside the UK.

Where personal information is transferred internationally, we take appropriate steps to ensure the transfer complies with applicable UK data protection requirements.

7. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including meeting legal, accounting, tax, warranty and reporting obligations.

For example, we may retain:

  • order and transaction records where required for accounting, tax or legal purposes;
  • warranty or guarantee information for the period needed to administer the warranty; and
  • a record that you have unsubscribed from marketing so that we can respect your preference in the future.


8. How We Protect Your Information

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, alteration or disclosure.

Access to personal information is restricted to people and service providers who need it for legitimate business purposes.

9. Your Rights

Depending on the circumstances, UK data protection law gives you rights relating to your personal information, including rights to:

  • be informed about how your information is used;
  • access your personal information;
  • correct inaccurate or incomplete information;
  • request deletion of your information;
  • request restriction of processing;
  • receive certain information in a portable format;
  • object to certain processing; and
  • withdraw consent where processing is based on consent.

These rights are not absolute and may depend on the circumstances and our legal obligations.


To exercise your rights, contact:

info@pro-race.co.uk

We may need to verify your identity before completing a request.

10. Data Protection Complaints

If you have a concern about how we have handled your personal information, please contact us first at info@pro-race.co.uk so that we can investigate it.

You also have the right to raise concerns with the UK's data protection regulator, the Information Commissioner's Office (ICO).

11. Third-Party Websites

Our website may contain links to websites operated by other organisations. We are not responsible for their privacy practices, and you should review their privacy policies when visiting their websites.

12. Changes to This Policy

We may update this policy when our services, business practices or legal obligations change. The latest version will be published on our website with the date it was last updated.