Refund policy


 

Cancellation, Returns & Refunds  

We understand that sometimes plans change or something isn't quite right. Here's everything you need to know about cancelling an order, making a return or reporting a problem.

Nothing in this policy affects your statutory rights.

Cancelling Your Order

Need to cancel? Please contact us as soon as possible and have your order number ready.

Email: Info@Pro-Race.co.uk
Telephone: 01733 844778

For standard products purchased online, you normally have 14 days from receiving your order to let us know that you wish to cancel.

Made-to-Order & Custom Products

Many Pro-Race products are handmade specifically for your order.

If your product has been made to your individual specification or personalised for you, your normal change-of-mind cancellation or return rights may not apply.

This does not affect your rights if there is something wrong with the product.

Changed Your Mind?

For standard products that qualify for a return:

  1. Contact us within 14 days of receiving your order.
  2. Let us know your order number and what you would like to return.
  3. Once you've notified us, return the product within 14 days.
  4. Package the product securely and use a tracked delivery service.

For change-of-mind returns, you are responsible for the return delivery cost where permitted by law.

Please contact us before returning anything.

Please Don't Fit It If You're Unsure

If you're considering returning an exhaust, we strongly recommend that you do not fit or use it.

You can inspect a product as you reasonably would before purchasing it, but fitting, using or damaging a product may reduce the amount we can refund where permitted by law.

If you're unsure whether your product can be returned, simply contact us first.

Faulty, Damaged or Incorrect Item?

Don't worry, please get in touch and we'll help get the problem resolved.

Contact us if your product:

  • is faulty;
  • arrives damaged;
  • isn't what you ordered; or
  • isn't as described.

Email: Info@Pro-Race.co.uk
Telephone: 01733 844778

Please include your order number and a description of the problem. Photographs may also help us investigate the issue.

Your statutory rights still apply to products that were made to order or customised.

Parcel Damaged During Delivery?

If your parcel arrives looking damaged, please inspect the product as soon as possible.

If you find any damage:

  • keep the product and all packaging;
  • take photographs where possible; and
  • contact us as soon as possible.

Please don't send the product back before speaking to us, as we may need information or photographs to investigate the damage with the courier.

Order Hasn't Arrived?

If your order hasn't arrived by its expected delivery date, please contact us.

We'll investigate the shipment with the courier and work with you to resolve the issue.

Refunds

Once an eligible return has been received, we'll process your refund in accordance with your statutory rights.

For qualifying change-of-mind returns, we'll also refund the cost of our standard delivery service. If you chose a more expensive delivery option, the additional delivery charge is not normally refundable.

Refunds for qualifying online returns are normally required within 14 days of the returned goods being received.

International Orders & Returns

Returning an International Order

If you're returning something from outside the UK, please contact us before sending it.

You'll be responsible for correctly completing any required customs documentation.

Where appropriate, the shipment should be clearly identified as returned goods to help prevent it being treated as a new import.

For non-faulty change-of-mind returns, you're responsible for the return delivery cost where permitted by law.

Import Duties & Taxes

Orders delivered outside the UK may be subject to:

  • import VAT;
  • customs duties;
  • local taxes; or
  • carrier/customs handling charges.

Unless stated otherwise at checkout, these charges are the responsibility of the recipient.

These charges are determined by the destination country and/or carrier and are outside Pro-Race's control.

We recommend checking your country's import requirements before ordering.

How to Return Something

Please contact us before sending your return.

Unless we give you different instructions, returns should be sent to:

Pro-Race Exhaust Systems Ltd
Unit 3, 263 Oilmills Road
Ramsey Mereside
Huntingdon
PE26 2TT
United Kingdom

Email: Info@Pro-Race.co.uk
Telephone: 01733 844778

Please package your return carefully. For customer-arranged returns, we recommend using an appropriate tracked and insured delivery service.