Shipping policy
Last updated: 24 October 2026
At Pro-Race Exhaust Systems, many of our products are handmade to order. Please read the information below regarding production, dispatch and delivery.
Production & Lead Times
Many Pro-Race products are handmade to your chosen specification and may not be held in stock.
The current estimated lead time is shown on each product page. Lead times vary depending on the product, material and specification selected.
We aim to complete orders as quickly as possible and orders may be ready earlier than estimated. Lead times are estimates unless we have expressly agreed a specific delivery date with you.
Dispatch
Products that are in stock will normally be dispatched the same working day when ordered before:
- 1:00pm Monday to Thursday
- 10:30am Friday
Products that are not in stock will enter production and will be dispatched once completed.
You will receive dispatch and tracking information when your order has been shipped, where tracking is available.
Delivery
We primarily use Royal Mail, FedEx, DPD and UPS, although we may use another suitable courier or delivery service where appropriate.
Available delivery services are shown at checkout and depend on your location and the contents of your order.
Delivery estimates shown at checkout apply from the date your order is dispatched, not from the date the order is placed.
Courier delivery times are estimates and delays can occasionally occur outside our control. This does not affect your statutory consumer rights.
Tracking & Signature
Where applicable, you will receive tracking details by email or text after your order has been dispatched.
A signature will be required upon delivery.
Shipping Costs
Shipping charges are calculated at checkout based on the products ordered, delivery destination and available delivery service.
Collection
Collection from our Cambridgeshire premises is available where offered.
We will let you know when your order is ready for collection. Please do not travel to collect an order until you have received confirmation that it is ready.
International Orders, Customs & Import Charges
Orders shipped outside the United Kingdom may be subject to local customs duties, import VAT, taxes or handling charges.
Unless otherwise stated at checkout, these charges are not included in the price you pay to Pro-Race and are the responsibility of the recipient.
The amount charged is determined by the relevant authorities and/or carrier in the destination country. Pro-Race does not control these charges.
Customers ordering internationally should check the applicable import requirements and charges in their country before ordering.
Lost or Damaged Deliveries
If your order is lost or arrives damaged, please contact us as soon as possible at info@pro-race.co.uk so we can investigate and arrange an appropriate resolution.
For consumer orders where we arrange delivery, we will deal with the courier regarding loss or damage in transit.
Incorrect Delivery Information
Please make sure your delivery address and contact details are correct when placing your order.
If you realise you have provided incorrect information, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been dispatched.
Additional delivery charges may apply where a parcel has to be resent because incorrect delivery information was supplied.
Contact Us
If you have any questions about delivery, lead times or international shipping, please contact us:
Email: info@pro-race.co.uk
Telephone: 01733 844778